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Frequently Asked Questions

Everything you want to know about policies, claims, payments and more. If you can't find the answer you're looking for, we're just a phone call away.

General Questions

CAN Sigorta is a local, family-rooted insurance company operating in Cyprus since 1958. Headquartered in Nicosia, it serves North Cyprus through its service network in Kyrenia, Famagusta, Güzelyurt, Alsancak, Çatalköy, Esentepe, İskele and Demirhan.

The company provides motor, home, business and travel insurance. It combines local experience with digital policy processing and remote communication, offering support in Turkish, English, German and Russian.

Yes. Quotations and renewals for a vehicle or home in North Cyprus can be handled remotely through WhatsApp and email once the required information and documents have been provided. The issued policy is sent digitally.

For example, a property owner whose apartment policy in İskele expires while they are abroad can complete the renewal without returning to North Cyprus. If additional documents or an on-site inspection are required, the next steps will be explained.

Everywhere in North Cyprus—with branches and agents in Kyrenia (Girne), Nicosia (Lefkoşa), Gönyeli, Güzelyurt, Famagusta (Gazimağusa), Esentepe, Akdoğan, Alsancak, and of course our Online Branch (CAN Online) for island-wide service.

CAN Sigorta provides service in Turkish, English, German and Russian. Residents and property owners in North Cyprus can communicate in their preferred language about motor, home and travel insurance, from requesting a quotation and arranging a policy to renewals and claims notifications.

Enquiries from Nicosia, Kyrenia, Alsancak, Çatalköy, Esentepe, Famagusta, İskele and other areas are directed to a team member who supports the requested language. Language support is also available through WhatsApp and email, allowing enquiries to be handled remotely across North Cyprus.

Including the preferred language and the subject of the enquiry in the first message helps direct it to the appropriate team member. The website also offers Turkish, English, German and Russian pages with information about products and policy arrangements.

08:00–17:00 (Mon–Fri) for branches. We’re always available outside office hours—call the YES WE CAN Helpline for any insurance need or emergency assistance. Helpline / WhatsApp (24/7): 0533 869 8222 • Office: 0392 444 0777 Our Online Branch (CAN Online) is open 24/7 for quotes and support.

CAN Sigorta’s head office is in Nicosia. Addresses and contact details for its service points in central Kyrenia, Bedrettin Demirel, Alsancak, Çatalköy, Esentepe, Famagusta and Güzelyurt are available on the Offices and Contact page. The same page also provides information about service points in İskele and Demirhan.

Call 0392 444 0777 or WhatsApp 0533 869 8222. Most motor/home quotes take minutes once we have your details. From 5 October 2025: You can purchase Motor Insurance — Third Party Liability (TPL) online via our CAN Online branch for a hassle-free checkout (card payment + instant e-policy).

CAN Sigorta’s office opening hours may vary by location. Current opening hours and contact details for each office are available on the Offices and Contact page.

Outside office hours, messages can also be sent to the 24/7 WhatsApp line for quotations, policy enquiries, renewals and claims notifications. Transactions that do not require an office visit can be handled remotely through WhatsApp and email.

Yes—secure card links and in-branch payments. Installments available (subject to terms).

Yes—English-speaking team, guidance on TL/GBP sums insured, and support for holiday homes/lettings.

How do I renew? We send reminders. You can renew by WhatsApp, phone, or in branch; we issue digital policy documents.

1) Insure for the rebuild/replacement cost, not resale price. Homes/Buildings: Use the rebuild cost, not market value. Include debris removal, professional fees (architect/engineer), permits/code upgrades, VAT, and boundary works (fences, pools, pergolas, solar). Contents/Stock/Equipment: Today’s new-for-old replacement price. Vehicles: For Full Kasko, set a realistic current market replacement; classic/modified cars → consider agreed value with evidence. 2) Get a realistic number (no guesswork). Valuation options: Contractor quote, surveyor’s report, or our CAN Sigorta Rebuild Calculator (we guide you). Businesses: Create/refresh stock lists and equipment registers with model/serial, purchase date, replacement cost. 3) Add inflation protection. Apply an indexation/uplift (e.g., 15–30% buffer in high-inflation periods) and review sums insured quarterly if prices move fast. 4) Understand the “Average/Proportional Rule.” If you insure a home for 60% of true rebuild, a claim may be paid at only 60% of the loss. Ouch. Correct sums insured prevent this. 5) Choose the right extras. Seasonal stock increase (retailers). Accidental damage (home contents). Glass cover; personal possessions outside home; specified valuables (jewellery, art, watches). Business interruption (BI): Pick a realistic indemnity period (often 12–24 months) and base it on gross profit (turnover – variable costs), not accounting profit. 6) Keep evidence tidy. Photos, receipts, serial numbers, and valuation letters → store digitally. After a claim, proof speeds up everything. 7) Tell us about changes. Renovations, solar panels, new tenants/usage (e.g., taxi/ride-hail), high-value purchases—ping us on WhatsApp so we adjust cover in minutes.

Insurance Policies

Motor (Third Party Liability / TPL & Full Kasko), Home (building & contents), Business (property, liability, BI), Travel (single & multi-trip), plus tailored covers.

TPL covers third-party injury/damage (legal minimum). Full Kasko adds your own vehicle’s damage (accident, theft, fire, selected natural perils), with optional extras.

Yes. From 5 October 2025, CAN Online enables hassle-free TPL purchase with card payment and instant e-policy.

Building (rebuild costs) and Contents (new-for-old) against fire, theft, escape of water, storm and more; optional accidental damage and valuables.

Premises, stock, machinery, public/employer’s liability, and Business Interruption (choose 12–24 months indemnity). Add theft, glass, money, electronic equipment.

Wear & tear, gradual damage, undeclared modifications/usage (e.g., taxi), and underinsurance. Full terms are in your schedule & wordings.

WhatsApp or call to update driver, address, usage, sums insured, or add covers. We issue updated documents digitally.

We send reminders. You can renew by WhatsApp/phone/in-branch. Digital policy issued on payment.

Claim Procedures

Ensure safety first. Call emergency services if needed. Then contact CAN Sigorta Claims: Call 0392 444 0777 or WhatsApp 0533 869 8222 (24/7). We’ll guide you step-by-step.

Open a claim online (CAN Online) or by phone/WhatsApp. We register your claim, give you a reference number, and advise next steps.

Policy number, plate/address, contact details Date/time/location of loss, brief description Photos/videos (if safe to take) Third-party details (name, phone, plate) if any Police report number (if applicable)

Injury accidents, suspected alcohol/drugs, theft, fire, vandalism, hit-and-run, or disputes. When in doubt, call us.

Motor: Driver’s license, vehicle registration, accident photos, police/traffic report (if applicable), repair estimate. Home/Property: Photos of damage, proof of ownership, invoices, repair quotes, fire/police report if applicable. Business: Inventory list, purchase invoices, CCTV extract (if any), fire/police report, loss estimates. Travel: Tickets/itinerary, medical reports, receipts, airline reports (PIR for baggage). (Additional documents may be requested depending on the case.)

Fire / Smoke / Explosion: Fire Brigade (İtfaiye) Report required. If arson/criminal activity is suspected, a Police Report may also be requested. Theft / Burglary / Robbery / Vandalism (Malicious Damage): Criminal Police Report required. File it ASAP (ideally within 24 hours) and keep the case/reference number. Traffic Accidents: Traffic Police Report required for injury, hit-and-run, alcohol/drug suspicion, or disputes. For minor, uncontested incidents, photos and a mutual statement may suffice (policy-dependent)—contact us first. Glass Breakage (non-criminal): Photos + repair estimate usually enough. If vandalism, Criminal Police Report required. Water / Escape of Water: Photos + technician/plumber’s report (cause & date). If public mains failure, utility/municipality note may be requested. Electrical Surge / Lightning: Photos + electrician’s report and, when possible, utility confirmation. Storm / Flood / Natural Perils: Photos + local authority/meteorological confirmation may be requested in severe events.

For moderate/major losses, yes—do not repair or dispose of damaged items until instructed. For urgent small fixes (e.g., leak isolation), take photos first, keep invoices, and call us.

Yes. Island-wide towing/roadside assistance 24/7 is included when your product includes this benefit. Call our helpline and we’ll arrange it. T&Cs apply.

For eligible Comprehensive (Kasko) claims during repair, courtesy car is available 7–14 days depending on policy/availability. T&Cs apply.

Simple claims: 2–5 working days after documents are complete. Complex claims (fire, business interruption) take longer due to surveys/reports. We update you at each step.

Use our approved network or your preferred repairer (subject to surveyor approval and market-reasonable pricing). Network use often speeds approvals and parts.

Depends on policy type, claim type, and whether another party is at fault and recoverable. We advise case-by-case.

Collect their details and photos. We’ll pursue recovery. With Comprehensive cover, we may repair your car first and recover later.

Missing/unclear documents, delayed police reports, no photos, or starting repairs before survey. Call us early to avoid bottlenecks.

If the sum insured is below true replacement value, a proportional deduction may apply. Ask us for a valuation/review to avoid under-insurance at renewal.

Often yes (subject to surveyor approval, depreciation, and policy terms). We’ll explain both options before you choose.

After liability is confirmed, documents complete, and settlement agreed. Standard method is bank transfer. Timelines are shared transparently.

Yes—24/7 WhatsApp helpline for guidance, towing, and emergencies. In-person office hours: 08:00–17:00 (Mon–Fri).

We offer simple checklists (home security, leak detection, safe driving, dashcams, surge protection). Prevention reduces risk and premiums.

Payment Procedures

Online card (3D Secure link): Only for Motor Third Party Liability. CAN Online portal: Status/tracking. Payment currently supports Motor Third Party Liability only. Branch POS: Credit/debit cards for all products. Bank transfer / EFT / FAST: For all products (write your policy/claim reference in the description; send the receipt on WhatsApp 0533 869 8222 for instant matching).

Online card (Motor Third Party): You receive your policy PDF by email within ~5 minutes of successful payment (08:00–17:00). If you pay after-hours, you still get instant payment confirmation, and your PDF arrives the next business morning. Your policy is also recorded with the TRNC Insurance Information Centre for verification and compliance.

Yes. For products other than Motor Third Party, you may pay via a Digital Mail Order Authorization Form (card-not-present). How it works: We send you a secure e-form link. You e-sign and enter card details (encrypted). We process via a PCI-compliant gateway and issue your policy same business day once approved (or next business morning after-hours). You receive an e-receipt and then the tax invoice when the transaction posts. Security: We never collect card data by phone/WhatsApp/plain email. You can revoke authorization before capture.

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Get in Touch +90 392 444 07 77