CAN Sigorta now provides policy explanations in Turkish, English, German and Russian, helping North Cyprus residents examine insurance information in a language they understand more easily.
The multilingual information is particularly relevant to international residents living along the Kyrenia coastal corridor and in the İskele region, where insurance documents are regularly handled by people whose first language is not Turkish.
Turkish, English, German and Russian
The multilingual information covers four languages:
Turkish
English
German
Russian
The explanations address the general scope of each insurance product, principal covers, exclusions and the documents that may be required during the policy process.
This allows a customer to consider not only the premium but also the circumstances that may fall inside or outside the policy cover.
The Language Needs of North Cyprus
Insurance transactions in North Cyprus are not limited to Turkish-speaking residents. Many people living around Kyrenia, Lapta, Alsancak, Esentepe and İskele use English, German or Russian in their daily lives.
Language becomes particularly important when a vehicle or property is being managed from another country.
A property owner living in the United Kingdom, for example, may need to review the flood, storm or earthquake conditions relating to a home in Karşıyaka. A German- or Russian-speaking vehicle owner may need a clear explanation of driver restrictions, excesses and exclusions before a policy is issued.
The Difference Between an Explanation and the Official Policy
Pages and explanatory materials prepared in different languages are intended to make the insurance information easier to understand.
The legally binding cover is determined by the issued policy, its endorsements, special conditions and the applicable official documents. Translations and summaries do not replace the insurance contract.
If any difference in terminology or interpretation arises, the conditions written in the official policy will prevail. This distinction allows multilingual information to be provided without changing the legal scope of the contract.
Making Policy Information Clearer
Multilingual communication involves more than translating a document word for word. Insurance terminology must also be expressed clearly enough to show what it means in practice.
Important points include:
Policy start and expiry dates
Details of the insured vehicle or property
Driver restrictions
Limits of cover
Excesses
Earthquake and natural-hazard conditions
Policy exclusions
Documents required following a claim
These matters can be explained according to the customer’s preferred language before the policy is issued.
The Same Policy, Explained More Clearly
Explaining a policy in another language does not extend its cover or alter its contractual conditions. The purpose is to make the same policy easier to understand for people who use different languages.
Within the changing population of North Cyprus, policy explanations in Turkish, English, German and Russian provide a consistent point of reference while preserving the terms of the official insurance documents.
