I’ve had an incident. What should I do first?
Ensure safety first. Call emergency services if needed. Then contact CAN Sigorta Claims: Call 0392 444 0777 or WhatsApp 0533 869 8222 (24/7). We’ll guide you step-by-step.
How do I open a claim?
Open a claim online (CAN Online) or by phone/WhatsApp. We register your claim, give you a reference number, and advise next steps.
What information do you need to start?
Policy number, plate/address, contact details
Date/time/location of loss, brief description
Photos/videos (if safe to take)
Third-party details (name, phone, plate) if any
Police report number (if applicable)
Which incidents require a police report?
Injury accidents, suspected alcohol/drugs, theft, fire, vandalism, hit-and-run, or disputes. When in doubt, call us.
What documents are usually required?
Motor: Driver’s license, vehicle registration, accident photos, police/traffic report (if applicable), repair estimate.
Home/Property: Photos of damage, proof of ownership, invoices, repair quotes, fire/police report if applicable.
Business: Inventory list, purchase invoices, CCTV extract (if any), fire/police report, loss estimates.
Travel: Tickets/itinerary, medical reports, receipts, airline reports (PIR for baggage).
(Additional documents may be requested depending on the case.)
What documents are usually required?
Motor: Driver’s license, vehicle registration, accident photos, police/traffic report (if applicable), repair estimate.
Home/Property: Photos of damage, proof of ownership, invoices, repair quotes, fire/police report if applicable.
Business: Inventory list, purchase invoices, CCTV extract (if any), fire/police report, loss estimates.
Travel: Tickets/itinerary, medical reports, receipts, airline reports (PIR for baggage).
(Additional documents may be requested depending on the case.)
Which official report do I need for each incident type?
Fire / Smoke / Explosion: Fire Brigade (İtfaiye) Report required. If arson/criminal activity is suspected, a Police Report may also be requested.
Theft / Burglary / Robbery / Vandalism (Malicious Damage): Criminal Police Report required. File it ASAP (ideally within 24 hours) and keep the case/reference number.
Traffic Accidents: Traffic Police Report required for injury, hit-and-run, alcohol/drug suspicion, or disputes. For minor, uncontested incidents, photos and a mutual statement may suffice (policy-dependent)—contact us first.
Glass Breakage (non-criminal): Photos + repair estimate usually enough. If vandalism, Criminal Police Report required.
Water / Escape of Water: Photos + technician/plumber’s report (cause & date). If public mains failure, utility/municipality note may be requested.
Electrical Surge / Lightning: Photos + electrician’s report and, when possible, utility confirmation.
Storm / Flood / Natural Perils: Photos + local authority/meteorological confirmation may be requested in severe events.
Do I need to wait for a surveyor before repairs?
For moderate/major losses, yes—do not repair or dispose of damaged items until instructed. For urgent small fixes (e.g., leak isolation), take photos first, keep invoices, and call us.
Can you tow my vehicle?
Yes. Island-wide towing/roadside assistance 24/7 is included when your product includes this benefit. Call our helpline and we’ll arrange it. T&Cs apply.
Will I get a courtesy (replacement) car?
For eligible Comprehensive (Kasko) claims during repair, courtesy car is available 7–14 days depending on policy/availability. T&Cs apply.
How long does claim assessment take?
Simple claims: 2–5 working days after documents are complete. Complex claims (fire, business interruption) take longer due to surveys/reports. We update you at each step.
How are repairers selected?
Use our approved network or your preferred repairer (subject to surveyor approval and market-reasonable pricing). Network use often speeds approvals and parts.
Will my No-Claim Discount (NCD) be affected?
Depends on policy type, claim type, and whether another party is at fault and recoverable. We advise case-by-case.
What if the other driver is at fault?
Collect their details and photos. We’ll pursue recovery. With Comprehensive cover, we may repair your car first and recover later.
What can delay a claim?
Missing/unclear documents, delayed police reports, no photos, or starting repairs before survey. Call us early to avoid bottlenecks.
What is under-insurance and why does it matter?
If the sum insured is below true replacement value, a proportional deduction may apply. Ask us for a valuation/review to avoid under-insurance at renewal.
Can I cash-settle instead of repairing?
Often yes (subject to surveyor approval, depreciation, and policy terms). We’ll explain both options before you choose.
When will payment be made?
After liability is confirmed, documents complete, and settlement agreed. Standard method is bank transfer. Timelines are shared transparently.
Are weekends or after-hours supported?
Yes—24/7 WhatsApp helpline for guidance, towing, and emergencies. In-person office hours: 08:00–17:00 (Mon–Fri).
How do I prevent future losses?
We offer simple checklists (home security, leak detection, safe driving, dashcams, surge protection). Prevention reduces risk and premiums.