27 October 2026

CAN Sigorta has introduced a digital property damage assessment service, giving customers across North Cyprus another way to begin the claims process when damage occurs at their property.

The service allows customers to report damage online and arrange a video call with the CAN Sigorta team. During the call, the customer can show the affected areas in real time and discuss the circumstances of the damage.

The aim is to begin reviewing the situation as soon as possible, without the initial assessment always depending on an in-person visit. For customers who live abroad or are away from their property, the video call also offers a direct way to share what has happened.

Seeing the damage remotely

Property damage can become apparent at different times. A water leak may be discovered when someone returns home, while storm damage may be noticed by a neighbour or property manager after the owner has left the island.

Through the digital service, the person at the property can use a phone or another suitable device to show the visible damage during a video call. This allows the CAN Sigorta team to ask questions and identify what information may be needed as the claim progresses.

For example, if a water leak is discovered in an apartment in Tatlısu while its owner is abroad, the person looking after the property can show the affected rooms during a video call. The initial discussion can take place without waiting for the owner to return to North Cyprus.

Supporting the claims process

The video assessment provides an additional way to review a reported incident. Depending on the nature and extent of the damage, further photographs, documents, specialist input or an on-site inspection may still be required.

Each claim remains subject to the terms and conditions of the relevant policy and the assessment of its circumstances.

A further step in digital service

The new service builds on CAN Sigorta’s online claims notification system and its wider development of digital services in North Cyprus. It is intended to make communication more direct at a time when customers need to explain what has happened and establish the next steps.

Digital property damage assessment became available on 27 October 2026.